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About Your Queued Call Console
Queued
Call Console
Your QCC is an MLX-20L
TM
telephone, which has a 7-line
display. You can use the QCC alone or with one or two Direct
Station Selectors (DSSs). When a DSS is attached to an
MLX-20L, it adds extension buttons or other inside calling
buttons to your console. The DSS buttons allow you to make
direct telephone connections with your co-workers and
indicate if their telephone is busy as well as Message Waiting
and Do No Disturb status.
Operator Tasks
You can use your console to perform the following operator
■
answer inside and outside calls
■
direct inside and outside calls to an extension or an
outside telephone number
■
make inside and outside calls (especially for co-
workers whose telephones are not set up to make
outside calls)
■
serve as a message center
■
set up conference calls
The call handling features are described in Chapter 2 and all
other features are described in Chapter 4.
1-2 Queued Call Console