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About
Your Queued Call Console
— When you are using a feature, Line 1 shows
the feature name and may prompt you to enter
information (depending on the feature).
■
Line
3 shows the date and time and the number of
calls waiting in queue:
— The number on the left is the number of calls
waiting in your personal queue. The
accompanying number is the number of calls
waiting in the system queue for all operators.
When this number reaches a programmed
limit, this area on your screen is highlighted,
and you hear a beep in your handset or
headset (if you’re on a call). This signals that
calls are stacking up, and you should handle
calls as quickly as possible.
— This line also shows reminder messages about
held calls.
■
Lines 4 through 7 list the features you might use most
often. To use one of these features, press the
unlabeled display button next to it.
Display 1-25
DRAFT COPY
August 25, 1992
File: chap01 .qcc
CAMERA-READY COPY
(PRE-BLUELINE)