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Quick Start
Identifying Call Types
Before you lift the handset, you can identify an incoming call
as follows:
■ by listening for a distinctive ring
■
by scanning the lights on your console or DSS
■ by looking at your display
If you’re using a headset, you must press the Call button first
before your display shows information about the call. You can
also use the inspect feature to preview a call or to display
information about calls on other Call buttons.
If you have the Headset Auto Answer feature turned on,
incoming calls are sent directly to your headset.
The following table shows examples of the types of distinctive
ringing you hear and the information you see on your display
while you make and receive calls.
Some of the calls you may receive are returning calls. These
are calls that you (or another operator) directed to co-workers.
If the co-worker you directed the call to is unavailable (away
from the telephone or busy on another call for example), the
call may return to you for further handling, depending on how
your system is set up.
Answering Calls 2-5
DRAFT COPY
August 25, 1992
File: chap02.qcc
CAMERA-READY COPY
(PRE-BLUELINE)