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About Your Queued Call Console
Message Status Lights
When a co-worker has a message sent from an operator, the
operator uses the Send/Remove Message feature to turn on
the message light on that co-worker’s telephone. However, if
the message light is already on because of a message sent
by a co-worker, the operator does not know, and sending a
subsequent Send/Remove Message turns off the message
light.
To help you avoid such errors, your DSS has a fixed
Message
Status
button that allows you to check the status of co-
workers’ message lights before you use the Send/Remove
Message or Leave Message feature.
To check a co-worker’s message status, press the
Message
Status
button (the green light goes on). Look at the light next
to the DSS button for the person’s extension; if the DSS button
light is on, your co-worker has an operator message.
1-20 Lights
DRAFT COPY
August 25, 1992
File: chap01 .qcc
CAMERA-READY COPY
(PRE-BLUELINE)