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3.3 Automated Attendant
The following chapter explains the functions of the Automated AttenĆ
dant. All terms which represent configuration parameters are printed
bold. This should make it easier for you to remember when you listen
to the spoken menus.
What is an 'Automated Attendant'?
The 'Automated Attendant' welcomes the caller with the 'company
greeting' and 'transfers' the caller dependent on his choice to the apĆ
propriate destination. To establish this, all possible choices offered to
the caller are proposed in a spoken 'main menu' and/or 'submenus'.
The Automated Attendant can be customised to the individual requireĆ
ments of your company therefore the proposed choices can be different
during 'opening hours' and 'closing hours' of your company. This
results in two completely independent Automated Attendants. The
switching between 'opening hours menu' and a 'closing hours
menu' is done either manually by the administrator or automatically
following a pre-programmed 'schedule' which is defined in the
'opening hours'.
'Multi-lingual' Automated Attendant: As option the language of
guidance can be selected by the caller.
More details?
To give you more details we will follow a caller on his way through the
Automated Attendant. When a caller reaches the Automated Attendant
he will hear the 'company greeting' first. Then he is asked to press the
star key (the 'press star question' is an optional function) to check
whether he is using a dual touch-tone telephone. After pressing the
star key the caller has the choice to select his preferred language for
guidance (the 'select language question' is optional and depends on
the number of installed languages).
The caller reaches now the 'main menu' of the Automated Attendant
where specific 'functions' are assigned to the digit keys of the teleĆ
phone key pad. He can select one of this proposed functions while he is
guided by a recorded 'main menu' announcement.
If configured, the caller can reach one of several submenus. This seĆ
cond level of the Automated Attendant allows optimum coherence to
the subscriber's organisation.