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1.3 The System Administrator
To be system administrator is a very responsible task. A high percentage
of good acceptance of the system by the customer as well as by your
own organization lies in your hands. Here are some hints to give you a
good start:
Voice Mail and Voice Messaging:
• When the system was set into operation the first time:
Standard Mailbox
- Make sure that all users have their user guide available.
- Organize a common user training. Users feel more comfortĆ
able in using their mailboxes during their daily business, when
they understand the principles.
Point out the benefits how voice messaging can ease commuĆ
nication.
- Demonstrate the functionality and how to access the mailbox
from intern your company and from outside.
- Explain how they can form their greeting. Give them examples,
some are listed in the box below.
Examples:
'Hello! This is the mailbox of .... (name). I am out of my
office until ........ o'clock, inspecting our construction sites.
Please leave me a personal message. I'll return your call
within 4 hours. If you need assistance, press 0 now.'
'Hello, you have reached the personal mailbox of ....
(name).
Today you can reach me again in the office at ... o'clock. In
urgent cases you can reach me at ....
(telephone number). Also
my colleague ....
(name) at extension ......... (extension number)
will be happy to help you. If you prefer to leave me a
message, please do so now'.