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5-234 41-001160-01, Rev 00, Release 2.3
IP Phone Administrator Guide
Call Forwarding
Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to
another destination. The phone sends the SIP message to the SIP proxy, which
then forwards the call to the assigned destination.
An Administrator or User can configure CFWD on the phone-side by setting a
mode for the phone to use (Account, Phone, or Custom). Once the mode is set,
you can use the IP Phone UI to use the CFWD feature at Options->Call Forward
or by pressing a configured Call Forward softkey/programmable key/extension
module key.
The following describes the behavior for each CFWD mode.
• Account mode - The account mode allows you to configure CFWD on a per
account basis. Pressing a configured CFWD key applies to the account in
focus.
• Phone mode - The Phone mode allows you to set the same CFWD
configuration for all accounts (All, Busy, and/or No Answer). When you
configure the initial account, the phone applies the configuration to all other
accounts. (In the Aastra Web UI, only the account you configured is enabled.
All other accounts are grayed out but set to the same configuration.) Using the
Aastra Web UI, if you make changes to that initial account, the changes apply
to all accounts on the phone.
• Custom mode - The Custom mode allows you to configure CFWD for a
specific account or all accounts. You can configure a specific mode (All,
Busy, and/or No Answer) for each account independently or all accounts. On
the 9143i, 51i and 53i phones, you can set all accounts to ALL On or ALL
Off. On the 9480i, 9480i CT, 55i, 57i, and 57i CT, you can set all accounts to
All On, All Off, or copy the configuration for the account in focus to all other
accounts using a CopytoAll softkey.
You can enable different call forwarding rules/modes independently (for example,
you can set different phone numbers for Busy, All, and NoAns modes and then
turn them on/off individually).
Note: If there is only one account configured on the phone, then the
mode setting is ignored and the phone behaves as if the mode was set
to “Phone”.