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Operational Features
41-001160-01, Rev 00, Release 2.3 5-177
Configuring Operational Features
ACD Auto-Available Timer
Whenever the IP phone user answers a call, or misses a call, the server
automatically changes the phone’s status to unavailable. The administrator can
control how long the IP phone remains in the unavailable state by configuring an
auto-available timer. When the timer expires, the IP phone status is automatically
changed to available. The default setting for the timer is 60 seconds.
You use the following parameters to configure an ACD Auto-Available Timer in
the configuration files:
• acd auto available
• acd auto available timer
Configuring an Automatic Call Distribution (ACD) Key
You can configure an ACD key on softkeys, programmable keys, and extension
module keys. The following table illustrates examples of configuring an ACD key
on the phone.
Use the following procedures to configure an ACD key n the IP phone.
Softkey Examples Top Softkey Examples
Programmable Key
Examples
Extension Module
Examples
softkey1 type: acd
softkey1 label: sales
softkey1 line: 1
softkey1 states: idle
topsoftkey1 type: acd
topsoftkey1 label: sales
topsoftkey1 line: 1
topsoftkey1 states: idle
prgkey1 type: acd
prgkey1 line: 1:
expmod1 key1 type: acd
expmod1 key1 label: sales
expmod1 key 1 line: 1
Configuration Files
To configure an ACD key using the configuration files, see Appendix A, the section, “Softkey/Programmable
Key/Feature Key/Expansion Module Key Parameters” on page A-184.