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Troubleshooting
9-4 41-001160-00, Rev 01 Release 2.0
IP Phone Administrator Guide
Troubleshooting
You can set Module debug levels using the configuration files or the Aastra
Web UI.
Support Information
You can save the local and/or server configuration files of the IP phone to the
location specified in the "Log Settings" section.
Performing this task allows Aastra Technical Support to view the current
configuration of the IP phone and troubleshoot as necessary.
In the “Support Information” section, you can:
• Get local.cfg
• Get server.cfg
• Show task and Stack Status
Aastra Technical Support uses this support information for troubleshooting the IP
phone when required.
Note: When setting the debug level values using the Aastra Web UI, you
must convert to decimal when entering the number.