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Page 228 Frequently Asked Questions
I tried to do a modem
HotSync operation,
butitdidnot
complete
successfully.
Check the following on your computer:
■
Make sure your computer is turned on
andthatitdoesnotshutdown
automatically as part of an energy-
saving feature.
■
Make sure the modem connected to your
computer is turned on and is connected
to the outgoing phone line.
■
Make sure Modem is checked in the
HotSync Manager menu.
■
Make sure the modem you are using
with your handheld computer has an on-
off switch. Your handheld computer
cannot “wake up” a modem that has an
auto-off feature.
■
Make sure the modem is connected
properly to a serial port on your
computer and is connected to the
incoming phone line.
■
Confirm that the Setup String in the
Setup dialog box configures your
modem correctly. You may need to select
a different Modem Type or enter a
custom Setup String. Most modems have
a Setup String that causes them to send
initial connection sounds to a speaker.
You can use these sounds to check the
modem connection.
■
Confirm that the Speed setting in the
Setup dialog box works for your modem.
■
IfyouhaveproblemsusingtheAsFast
As Possible option or a specific speed, try
using a slower speed.
■
Make sure you are not running another
program, such as WinFax, CompuServe,
or America Online, that uses the serial
port you selected in the Setup dialog box.
■
Make sure your modem resets before
you try again. (Turn off your modem,
wait a minute, then turn it back on.)