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Appendix B Page 221
Appendix B
Frequently Asked Questions
If you encounter a problem with your handheld computer, do not call
Technical Support until you have reviewed the following list of
frequently asked questions, and you have also reviewed the
following:
■
The README file and HelpNotes located in the folder where you
installed the Palm™ Desktop software on your computer (or on
your installation CD or diskettes)
■
The Palm Desktop online Help
■
The most recent TRGpro handheld computer information at
http://www.trgpro.com
If you are still having problems, contact Technical Support.
Information on contacting technical support can be found at http://
www.trgpro.com.
Note: If you have a third-party application which appears to be
running incorrectly with the most recent version of the Palm
OS, please contact the third-party developer or publisher to see if
they offer an updated version of their application.
Software installation problems
Problem Solution
When I install Palm
Desktop software I get an
error that a modem is
attached to my serial port,
but there is no modem
attached.
Take your handheld computer out of
the cradle and install again.