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142 | HP Jornada H/PC User’s Guide
Troubleshooting basic problems
If you have a specific problem, review the information
below to see if you can find the answer quickly. Or, visit the
HPJornada Web site at www.hp.com/handheld for current
information about common difficulties.
Problem
Diagnosis
/ Remedy
HP Jornada does
Battery power is too low to run device.
not turn on when Connect to AC power, and then turn on
not connected to your HP Jornada. (Charge the battery
AC power. regularly to avoid running out of battery
power.)
Battery runs out You are using your HP Jornada in ways
of power that drain the batteries quickly.
very quickly. See the Managing battery power
section in chapter␣ 7.
HP Jornada does
The HP Jornada is designed to stay on
not auto-
while connected to a computer.
suspend when This is the correct behavior. No action
connected to a is needed.
desktop PC
or when using
the modem.
HP Jornada
Batteries are too low to run device. When
automatically
a critically low battery-power condition is
shuts down.
encountered, the HP Jornada initiates a
safety shutdown.
Connect to AC power
and charge the main battery. Do not
remove the backup batteries before
charging the main battery.
HP Jornada does HP Jornada is locked up. Connect the
not turn on when HP Jornada to external power, and
connected to perform a soft reset. (See the Resetting
AC power. section in this chapter.)
(Caution: You may lose any unsaved data
when performing a soft reset.)