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3. Verify with your computer hardware vendor that your operating system
supports your internal USB Controller.
4. Perform a soft reset (see page 131).
5. If problems persist and you’re synchronizing through a USB hub, try
connecting the HotSync cable to a different USB port, or directly to your
computer’s built-in USB port.
6. Uninstall Palm Desktop.
7. Reboot your computer.
8. Reinstall Palm Desktop.
HotSync operation starts but stops without finishing
As you complete the following steps, perform a HotSync operation after
each step. If the synchronization is successful, you do not need to complete
the remaining steps.
1. If you upgraded from a previous Palm Powered device, there may be
conflicts with files from your previous device. Locate your Backup folder
(Windows: C:\Program Files\Handspring\user name; Macintosh: Mac
HD\Applications\Palm\Users\user name). Move the Backup folder to
another location. Perform a HotSync operation, and then manually
reinstall any third-party applications you want on your new phone, from
the items in the old Backup folder you moved.
2. (Windows only) If the Windows New Hardware Wizard appears, the
HotSync process may be timing out before the wizard completes its job.
Follow all instructions in the New Hardware Wizard, and attempt another
HotSync operation.
3. Uninstall Palm Desktop.
4. Reboot your computer.
5. Reinstall Palm Desktop.
138 :: Synchronization (HotSync)