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BusinessPhone Call Centre Supervisor - Standard
Installation Guide
EN/LZT BS 102 063/S R2A
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vii
Default Printer and Reports.......................................................................................... 54
Display Units ................................................................................................................ 54
Missing ACD Queues or Agent Groups ....................................................................... 55
Database Problems...................................................................................................... 55
No Data in Reports....................................................................................................... 56
Wrong Scheduled Actions............................................................................................ 56
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Connection between PC and Exchange ...................................................................... 57
Connection between PC and Display Unit................................................................... 58
Settings In BusinessPhone Exchange for Call Centre Supervisor............................... 59
Cable Connection Between the BusinessPhone Exchange and PC............................ 59