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BusinessPhone Call Centre Supervisor - Standard
Installation Guide
EN/LZT BS 102 063/S R2B
11
Installation of CCS Documenation
If you want to provide each CCS user with the documentation you have the option
to install the complete range of documentation files onto a local hard-disk or a
network drive.
To install the CCS Documentation use the installation setup for Documentation
located on the CD-ROM. You can either install it manually or by using the CCS
Intro.
manually: ..\Docu\Install\readme_en.txtEnglish
..\Docu\Install\readme_de.txtGerman
..\Docu\Install\readme_es.txtSpanish
..\Docu\Install\setup.exe
CCS Intro: Start CCS Intro Sequence
read the Installation notes
Click on “customer documentation” | “install customer
documentation” and follow the instructions
By using the CCS Documentation Setup for installing the display software (Ac-
robat Reader) you will have a big advantage:
The setup will install a plug-in for the Acrobat Reader. The plug-in creates a
“start-button” in the toolbar of the Acrobat Reader. With this button it is possi-
ble to return alway to the start page of the documentation by clicking on the but-
ton.
Additionally the setup creates a new entry in the program group for quick and
easy starting of the documentation directly from your PC - anytime you want:
Dimensioning Tool for ACD
This program has been designed to produce lists of dimensioning values and serv-
ice level characteristics from parameters that define call characteristics of an ACD
system (Automatic Call Distribution - Call Centre). The lists show the basic val-
ues, the balance between Service Level and Effectiveness, and Service Level char-
acteristics that are a necessary input for Call Centre dimensioning.
The program covers the following three areas of BusinessPhone ACD dimension-
ing:
• Dimensioning based on business calls
• Dimensioning based on available agents
• Dimensioning of BusinessPhone
It is possible to directly start the Dimensioning Tool from the CD-ROM or to
install it on any desired PC.