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BusinessPhone Call Centre Supervisor - Standard
Installation Guide
EN/LZT BS 102 063/S R2B
32
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Once the installation is complete using default settings, or after Post Installation
is complete following installation using non default settings, the Initial Start Up
phase can be carried out.
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When the application is installed an Ericsson CCS Program Group is created. In
this group the CCS User Client program is installed, along with icons for help
and either readme.txt or install.txt notepad files.
There is also a icon for Begin CCS. This is the program which automatically starts
the whole of the CCS, including the Call Processor, the report and display unit
programs. We recommend that you move this icon and place it in the Start Up
group of the PC. Then, whenever the PC is started the CCS will start automati-
cally.
If you choose not to install the Begin CCS program in the start up group, you
must inform the Users that they should always start the CCS by running.
Begin CCS, not by starting the individual programs separately. See the Database
Troubleshooting tips for more details.
Click on the Ericsson CCS Standard Edition icon to start the application
Toolbar
Windows 95
In Windows 95 you can see the Ericsson CCS Program Group:
• via MS Explorer ?:\Windows\Start Menu\Programs. You can move this Pro-
gram Group to your Desktop as shortcut for quick access.