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BusinessPhone Call Centre Supervisor - Standard
Installation Guide
EN/LZT BS 102 063/S R2B
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CCS 2.4 supports BusinessPhone 150 as well as BusinessPhone 50/250 (up to
V4.0). The installation script now includes the options:
(a) BusinessPhone 150 or BusinessPhone 50/250 (up to V2.0)
(b) BusinessPhone 50/250 from V2.1 onwards
By default option (b) will be installed.
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Standard PC Specification
• 100% IBM compatible PC
• Pentium 133 MHz processor
• 16 MB RAM (minimum)
• Bus mouse
• 1 internal 3.5” diskette drive
• 1 internal 800 MB hard disk drive, ( SCSI or IDE )
• 1 standard serial port for connection to exchange
• 1 parallel port for the adaptation unit and system printer
• SVGA video card, non interlaced with 1 MB of memory
• Colour monitor with 800 * 600 or higher resolution and 16 colours
• 1 inkjet or laser printer
• 1 CD-ROM drive
Note: If the basic system is to be enhanced with Information Display Units then
additional serial ports will be required.
Certain printers using EPP/EPC modes cause a conflict with the adapta-
tion unit and in these cases a second parallel port will be required for the
connection of the printer.
Adaptation Unit (Software Protection)
An adaptation unit is required for every software release. This determines the
number of agents supported by the system according to the structure of the prod-
uct. The different units are shown in the table below.