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BusinessPhone Call Centre Supervisor - Standard
Installation Guide
EN/LZT BS 102 063/S R2B
10
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You will find a great variety of information on the CD-ROM which consists not
only of CCS software and CCS documentation:
Install Acrobat Reader
Acrobat Reader is the display software from Adobe to view all documentation
which is stored in the Acrobat PDF format. The display software is installed on
the CD-ROM, therefore it is not necessary to install the display software. But it
is recommended to install the software on your computer’s hard-disk in case of
update information or other Ericsson-specific information stored in this format.
Install CCS (software)
This part on the CD-ROM will be explained in this Installation Guide step-by-step.
CCS Documentation
The CCS Documentation is divided into several parts, each part consisting of a
print version and a screen version.
Both, the print and the screen version, have the same approved content, but with
specifically designed layout depending on whether the documentation is used to
make paper print-outs or only to view the documentation on screen. Therefore
you are prompted to choose between these two possibilities.
All documentation is stored in the Acrobat PDF (Portable Printer File) format on
the CD-ROM. The tool for displaying PDF files (Acrobat Reader plus Search -
freeware) is provided on the CD-ROM.
The following parts are available on the Call Centre CD-ROM:
*.... The installation script for CCS 2.4 offers the option to select between two
different installation types. For detailed information please refer to “Exchange
Requirements” on page 13.
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• CCS Standard Software
(English | Spanish | Svedish)
• CCS Standard Software
(English | German | Spanish)
• User’s Guide
(English)
Print and Screen version
• User’s Guide
(English | German | Spanish)
Print and Screen version
• Installation Guide
(English)
• Installation Guide
(English)
Print and Screen version (option 1 and 2 combined)
• Quick Reference Guide
(English)
• Quick Reference Guide
(English)
printed on paper and as screen version (option 1 and 2 combined)