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BusinessPhone Call Centre Supervisor - Standard
Installation Guide
EN/LZT BS 102 063/S R2B
14
Number of Agents
1-10 Adaptation Unit - 10
11-20 Adaptation Unit - 20
21-30 Adaptation Unit - 30
31-40 Adaptation Unit - 40
The adaptation unit is fitted to the parallel port. If the adaptation unit is removed
the CCS will not function. The unit has no effect on printing, and will work if
the printer is off line, turned off altogether, or not connected. When a printer is
fitted the printer cable PC connector is fitted into the adaptation unit.
Exchange to PC Connection
The PC is connected to the exchange for event data capture via a serial port.
PC side:
The standard port for the connection is COM1, however, it is possible to config-
ure any available port for the connection.
Exchange side:
Use a free V.24 port on CPU-D_ or on the AUX-board. The used Exchange port
must be stated in the Exchange by means of commands (see Settings in Business-
Phone Exchange for Call Centre Supervisor).
Line Driver
Where the distance between PC and exchange exceeds 15 metres a line driver or
short haul modem must be incorporated in the link. Follow the manufacturer’s
instructions for setting up and connecting the line driver. The line driver chosen
should ideally have a selectable baud rate to allow for any reconfiguring of the line
speed. The default system settings are 1200 baud, 8 data bits, 1 stop bit, and no
parity (see Settings in BusinessPhone Exchange for Call Centre Supervisor).
System Printer
The CCS will print to any connected printer which is supported by Windows.
Some printers have limited font support under Windows and using these printers
may affect the layout of certain reports generated by the CCS. Recommended
printers include HP laserjet and inkjet printers, Epson 850 dot-matrix printers,
and Canon inkjet printers.
Note: Certain printers using EPP/EPC modes cause a conflict with the adapta-
tion unit and in these cases a second parallel port will be required for the
connection of the printer.