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BusinessPhone Call Centre Supervisor - Standard
Installation Guide
EN/LZT BS 102 063/S R2B
28
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When the CCS has been installed, and before you run the CCS up for the first
time, changes will need to be made to the system if you have not chosen the de-
fault directories during installation.
If you have installed the Borland Database Engine and the CCS to the supplied,
default directories, you may continue and start up the CCS for the first time.
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In the CCS ‘Aliases’ are used when building path names for data files. An Alias is
another name given to pre-set file paths names that the application uses. By using
aliases changes to directory structures and directory names can be accommodated
very easily. However, if the aliases have the wrong path name then the CCS will
not be able to find data files and will not function.
When defaults are chosen during installation, the configured aliases which are
also shipped will be correct. However, if you chose to change the directory in
which the CCS is installed, you must set the Alias path names that are to replace
the standard default settings. Changes to Aliases are carried out using the Bor-
land Database Configuration Utility.