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BusinessPhone Call Centre Supervisor - Standard
Installation Guide
EN/LZT BS 102 063/S R2B
23
During installation you will be required to set the following parameters:
You may choose to install either the Program files, the Data files or both, Pro-
gram and Data files.
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If you are perform a new installation program and data files have to be installed
on the system.
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If you perform an upgrade from a version between CCS V1.0 and 1.6 to CCS V2.4
you need to install the program and the data files due to considerable changes
in the database structure.
After the installation you have the option to migrate the all the customer’s data
from CCS V1.x into the new database. Please refer to the section “Upgrade Data-
base from CCS V1.x to CCS V2.x” on page 24.
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If you perform an upgrade from a version between CCS V2.0 and 2.3 to CCS V2.4
you need to install the program files only. The database with the customer’s
daata will be migrated automatically.
Select the path where the Database configuration file IDAPI.CFG shall be in-
stalled (directory where you have installed the Database)
You can select the serial Comm Port to be used.
Select the Type of PBX System the CCS will be
connected.
Click Next.
You can select the directories where the installation shall take place. You are
however recommended to leave the default setting unchanged, as this will sim-
plify Post Installation, Maintenance and future upgrades.
Default value:
C:\CCS
As soon as the required parameters have been entered installation will start to
copy the Application files to the designated directories.
Click Next. The Setup will start copying the files.