Filter
Top Products
Managing Calls
41-001134-05, Rev 00, Rel. 1.1 2-47
Operating Your Aastra IP Phone Using the Phone UI
Intercepting Calls Using Directed Call Pickup
You can use your IP phone intercept an incoming call to another extension using
the Directed Call Pickup feature. That is, when an incoming call is placed to an
extension you are monitoring, you can intercept the call in one of three ways:
• Dial *76, followed by the extension you are monitoring. You are connected to
the incoming call.
• Press the DCP softkey, if one is configured on the IP phone. Then, select from
the list of ringing numbers, and press Pickup. You are connected to the
incoming call.
• Access the Services menu, and select the Pickup Call option. Then, select
from the list of ringing numbers, and press Pickup. You are connected to the
incoming call.
For example, suppose an Operator wants to monitor and intercept any incoming
calls to John Smith’s extension (200). When an incoming call is received, the
Operator can use Directed Call Pickup to intercept the call in one of three ways:
• Press *76200 (*76 + John Smith’s extension, which is 200), or
• Press the DCP softkey on the Operator phone, select extension 200 from the
list of ringing extensions, and then press Pickup.
• Access the Select menu and choose Pickup Call option, select extension 200
from the list of ringing extensions, and then press Pickup.
If the Operator chooses to use the DCP softkey or Service menu to intercept the
call, the Operator phone UI will display the following menu, showing the current
ringing calls. In this case, the Operator then chooses extension 200 from the list,
and is connected to the incoming call.