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Call Queue Examples of Use
111
■ Under Telephony: Call Distribution: Incoming or Telephony: Call Distri-
bution: Incoming DDI route all incoming calls to the number of the Aastra
6775ip (OpenPhone 75 IP) trunk key.
■ In the Configurator, create a new group called “Operators” under User
Manager: User groups. Activate the Call queue, Call waiting protection and
Call forwarding authorisations for this group and set the Dial in (outgoing):
External option appropriately.
■ Create a user called “Operator 1” under User Manager: User. Assign this user
to the “Operators” user group. Assign the telephone numbers of the Aastra
6775ip (OpenPhone 75 IP) trunk key and the number of the mobile
OpenPhone 27 to this user.
■ Activate
Call wait. prot.
(call waiting protection) on both terminals in
the
Protection
menu.
■ Configure a feature key on the Aastra 6775ip (OpenPhone 75 IP) which acti-
vates/deactivates a “call forwarding immediately” to the telephone number of
the mobile OpenPhone 27 (in the menu
Call diversion: Divert
phone: Immediately
).
Use
Incoming calls are routed to the Aastra 6775ip (OpenPhone 75 IP) manned by the
operator, who then puts the calls through. A queue is used so that callers do not
get a busy signal. The display on the Aastra 6775ip (OpenPhone 75 IP) indicates
how many calls there are in the queue.
If the operator wants to leave the workstation and take along the enquiry station,
call forwarding to the OpenPhone 27 is activated by pressing a feature key. Calls
which are in the Aastra 6775ip (OpenPhone 75 IP) queue must still be answered on
this telephone. New calls are signalled on the mobile OpenPhone 27 or enter its
queue, allowing the OpenPhone 27 to be used as a mobile enquiry station.
On returning to the workstation, the operator deactivates call forwarding by
pressing a feature key. Calls which are already in the queue are switched on the
mobile OpenPhone 27. New calls are signalled on the Aastra 6775ip
(OpenPhone 75 IP) or enter its queue.