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Team Functions Introduction
100
pressing the busy key, which seizes his own terminal's trunk key. Calls taken via
the busy key are not entered in the call list of the team member who was origi-
nally called. In addition, it is possible to call the respective team member via his
busy key when his terminal is idle. You set up a call to this team member by
pressing your own trunk key.
■ Direct call key: Only outgoing calls can be made with a direct call key; they are
signalled to all terminals with the same number programmed to a trunk key.
Calls via a direct call key are signalled to the destination terminal even if that
terminal has been programmed with a substitution function or call protection.
If the destination terminal has been configured for call diversion, the direct call
is not diverted.
Which Key is Suitable for Which Purpose?
■ Trunk keys can be assigned call numbers for managing central communi-
cation tasks, for example, customer support. If the call numbers of the support
department are assigned to trunk keys on all of its terminals, then all members
of the support department can receive and manage calls and use the sub-
stitute function.
■ Team keys, for example, can be used to create a project group within a
department. Calls from customers of this group can then be answered by any
team member who is not busy. The team members can call each other by the
team keys.
■ A busy key can be used to configure an enquiry station showing the status of
the individual users. The enquiry station sees the status of the users and can
put calls through by simply pressing the key.
■ Direct call keys, for example, can be configured at a terminal in a conference
room to call the secretary.
10.1.2 Team Configuration
You can create teams and program call keys in the Configurator of the Aastra 800
(Telephony: Groups menu).
Call key 1 is preset as a trunk key on all system telephones. This setting can be
changed by the system administrator.