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Call Queue Examples of Use
110
If a call is to be forwarded “After delay”, it enters the queue. If the call has not been
answered before the delay period expires, it will be forwarded to the target ter-
minal and can then be answered there.
11.1.3 Pickup
The functions “Pickup from group” and “Pickup selective” can be used together
with queues. A user who accepts a call using “Pickup from group” or “Pickup
selective” picks up the next call from the queue.
11.1.4 Hunt Groups
Hunt groups of the “parallel” type are usually used together with queues, with the
queues of each telephone in the group being synchronised to each other. When a
call to the number of the hunt group arrives, the call enters all parallel queues. If a
call from one of the queues is answered, it is removed from all other parallel
queues.
11.2 Examples of Use
11.2.1 Enquiry Station for an Operator with Two
System Telephones
The operator switches all incoming calls and can either work on the Aastra 6775ip
(OpenPhone 75 IP) or the mobile terminal, the OpenPhone 27.
Configuration
■ Configure the Aastra 6775ip (OpenPhone 75 IP) and e.g. a base station (RFP)
under Telephony: Devices.
■ Configure a trunk key for the Aastra 6775ip (OpenPhone 75 IP) under
Telephony: Devices: System telephones.
■ Configure the OpenPhone 27 under Telephony: Devices: DECT phones and
assign the OpenPhone 27 its own telephone number. Check in the
OpenPhone 27.