Filter
Top Products
On Hold Information Messages
Announce Hold Position The system will advise the caller of his position in the hold queue when selecting to hold
for a busy extension, there are two parameters for this feature.
1st - The Hold position will be played when the caller first begins to hold.
2nd - The Hold position will be played each time the SVMi-8 attempts to connect the call.
Announce Hold Time The system will advise the caller of the average hold time when selecting to hold for a busy
extension, if this parameter is set to 'Y'. There are two parameters for this feature.
1st - The Estimated hold time will be played when the caller first begins to hold.
2nd - The Estimated hold time will be played each time the SVMi-8 attempts to connect the call.
Hold Announcement This is the Announcement Block the caller hears when he elects to hold for a busy extension.
This may be used to provide the caller music or promotional information rather than waiting silently on hold. To
select an Announcement, press ENTER at this field to bring up the Target Generator. Select a new or existing
Announcement and press ENTER. Press ‘Ctrl + O' to review or edit the Announcement text.
Overhead Paging
The Overhead Paging feature allows a subscriber to be reached, by his callers, when he is either on the phone or
away from the desk. The Overhead Paging function is allowed or disallowed, for each extension, by the system
administrator. The subscriber can either activate or deactivate the option from within the extension menu.
Overhead Paging Dial Settings
Page Ports These are the ports that the park and page feature will use to access the office paging system.
Page Zone This field identifies the zone that should be paged by extension blocks belonging to this Eclass. Valid
entries are:
Block Types and Descriptions
43
EEccllaassss BBlloocckk
Page 3 of 5