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Operating Mode
Indicates the Mode Name and Number for which the displayed Block Pointers' Targets are active. Each Operating
Mode is given an unique Number by the system. Valid numbers are 01 - 99, and are assigned in sequence as new
Modes are created. Pressing ENTER at this field opens a Pointer Mode Target Generator, from which an existing
Mode Name may be selected, or a new name may be entered. Entering a new name creates a new Mode with its cor-
responding Number. The Mode Number and Name are associated with the Block's Pointers, not the Block itself. This
allows one Block to route calls to different destinations in different Modes, using different Targets for the pointers'
various Mode references. For example, the No-Answer pointer might route callers to an associate's Extension during
the 'Day' Mode, but after 5:00 PM, it would route them to a Mailbox during 'Night' Mode. Pointers set in the Default
Mode are in effect unless overridden by the same Pointer set in the current Operating Mode. SVMi-8 will display
Default Mode pointers in a block while viewing pointers in another mode. The Default Mode pointers will be grayed
out to denote that they are not in the current mode.
CallDirector Event Pointers
To edit any Event Pointer, press ENTER to bring up the Target Generator. Highlight and open the appropriate Block
type. Select a new or existing Block and press ENTER. Press ‘Ctrl + O’ to review or edit the selected Block.
MSG-LEFT Pointer The Block to go to, after the caller has recorded and sent a message.
NOMSG-LEFT Pointer The Block to go to, if the caller did not leave a message.
ESCAPE Pointer The Block to go to, if the caller presses the Escape digit to escape from a mailbox (the escape digit
may be pressed anytime before the recording tone). It is recommended that the named Block be the initial MENU
Block. This allows the caller to return to the main options that may include dialing another extension.
GREET-DTMF Pointer This is the Block to go to, if the caller enters any valid DTMF while listening to the mailbox
greeting. If defined, the Admin digit, escape digit, digit to skip the greeting, and the operator digit is not considered
valid DTMF digits for this pointer. The target block is a menu. The menu will perform a search operation to match the
caller ENTRY to the KEY value of a pointer, extension, mailbox or Announcement.
OPERATOR Pointer This is the Block to go to, if the caller presses the operator digit while listening to the mailbox
greeting.
USER-EXIT Pointer The Block proceeded to, if a mailbox user presses star (✱) to exit from their mailbox. It is rec-
ommended that the named Block be the initial MENU Block to allow the user to return to the main options.
DIRECTORY Pointer The Block to go to, if the caller presses the digit associated with Directory Assistance.
Open Mailboxes and Distribution Lists
Open Mailboxes and Distribution Lists This field is a navigation facility provided for easy access to all Mailbox
Blocks and Distribution Lists. Press ENTER to bring up the Target Generator, then select and open a Mailbox Block or
Distribution List from the Target Generator pick list. Press ‘Ctrl + O’ to return to the Mailbox CallDirector screen.
Block Types and Descriptions
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