Filter
Top Products
General Parameters
Mode Number The number is identified with the name of the mode.
Salutation Prompts The prompt numbers to be spoken when SVMi-8 answers a call in this mode. The prompts are
only spoken if the call uses the NEXT pointer or is a Direct Trunk (DT) call. The prompts are spoken in sequence
beginning with prompt-1. These should include prompts that are only spoken upon answering (e.g., "Thank you for
calling ABC company.") and are not repeated for the duration of the call. Allowable values include any four digit
prompt number 1000 - 9999. If DTMF tones are entered while these prompts are being spoken, they will be inter-
rupted and the digits will be carried forward into the next MENU Block.
To edit the prompts, highlight the prompt to be changed and enter the desired prompt number if different from the
existing number. Press ‘Ctrl + O' to bring up the Prompt Text Generator.
Call Code Processor
To make changes to the Event Pointers, highlight the desired field and press ENTER to bring up the Target Generator.
Highlight and open the appropriate Block type. Select a new or existing Block from the Target Generator pick list and
press ENTER. Press Ctrl + 'O' to review or edit the selected Block.
NEXT Pointer This points to the next Block SVMi-8 will execute after answering a call and speaking the prompts in
the MODE Block. Any DTMF digits entered in the MODE Block will be carried forward to the next MENU block.
DEFAULT Pointer The Default pointer of the MODE Block determines what to do if a condition occurs while operat-
ing in this mode and a pointer has not been set. This is intended to be a back-up precaution, in the event of pro-
gramming error. It is normally directed to a BYE Block which will hang up.
CallCode Pointers CallCode events represent call information that the SVMi-8 receives from the phone system.
They determines the next Block to pass control to. The CODE values are as follows:
DT - Direct call originating from a Trunk.
DS - Direct call originating from a Station.
AT - All calls forwarded, originating from a Trunk.
AS - All calls forwarded, originating from a Station.
BT - Forwarded on busy, originating from a Trunk.
BS - Forwarded on busy, originating from a Station.
NT - Forwarded on no answer, originating from a Trunk.
NS - Forwarded on no answer, originating from a Station.
TS - Manually transferred Station Call.
TT - Manually transferred Trunk Call.
RC - Record Call Request.
If no CallCode is given or the CallCode does not match any programmed, the NEXT pointer is used.
Block Types and Descriptions
82