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Left Message The number of calls processed by this Block, during which the caller chose to record a voicemail
message, and the percentage of the total calls this number represents.
Operator The number of calls processed by this Block, during which the caller elected to go to the Operator, and
what percentage of the total calls this number represents.
Page The number of callers who chose to have the called party paged, while in this Block, and the percentage of the
total calls this number represents.
Other Option The number of calls processed by this Block, during which the caller elected to hear the other options,
and what percentage of the total calls this number represents.
HOLD Count The number of callers who elected to hold, after encountering a busy signal, and the percentage of the
total calls this number represents. It includes callers who may have elected to hold and subsequently hung-up prior
to connecting.
Avg. Hold Time in Seconds The total time, in seconds, callers were holding for this extension. Dividing this number
by the Hold Count gives an approximation of the average hold time per caller.
List Block
Description
A LIST is a special type of Mailbox Block that is used to distribute copies of recordings to a predetermined list of
mailboxes.
When a message is addressed to a LIST mailbox, a copy of it is sent to each of the member mailboxes. A List Block
can also verify addressees and password protect information. It can record a voice response or connect the recipient
to the sender when authorized. Other LIST mailboxes may be members of this list, thereby creating "nested" lists.
Members may be changed according to changes in operating mode.
Block Types and Descriptions
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