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Password Security All administration is under password control to prevent unauthorized access.
Programming - On Site Or Remote Many of the commonly accessed programming options are accessible from a
touch tone telephone. This makes routine administration easy and convenient.
Subscriber Database A database of subscribers can be viewed at the administration terminal.
System Reports Many useful system reports are available from the administration terminal. These may aid in traffic
studies, or detecting misuse.
Voice Prompted Programming From any touch-tone phone in the world an administrator can record custom
prompts and add or delete mailboxes.
Voice Studio An included voice studio lets you re-record any prompt in the system and even edit it for better
sound.
AUDIOTEXT FEATURES
Audiotext You may use the SVMi-8 to supply recorded announcements or audiotext messages to callers. Audiotext
allows you to provide information only without giving the option to record a message. An example of this might be
directions or movie times. This full featured system allows multiple announcements to be played in sequence with
variable options depending on the caller or time of day.
Audiotext Librarian An Audiotex Librarian manages the announcements that together form its library. Its purpose is
to make sure that the announcements are not outdated and that the caller receives the appropriate announcement.
Automatic Announcement Delete Time sensitive Announcements can be automatically deleted from an audiotex
library. An Announcement retention time may be set from 1 to 999 days or 1 to 9999 plays. The days automatic
delete counter is reset to "0" days each time the Announcement plays. The plays automatic delete counter is not
reset; for example, if set to 225 plays, the SVMi-8 will delete the Announcement after the 225th play, regardless of
the days counter.
Announcement Replay Each Announcement can be configured with an easy replay digit. A caller may be offered the
option to replay an Announcement by pressing the replay digit. Replaying an Announcement does not affect the
automatic delete counters process.
VOICEFORM QUESTIONNAIRE (Q & A) FEATURES
This feature allows the SVMi-8 to be used to conduct surveys or collect a response to a pre-programmed question-
naire, answers are collated and may be placed in a specific mailbox(s), or the answers may be split into many differ-
ent mailboxes.
VoiceForm is an information collection and distribution facility, which allows an organization to gather specific infor-
mation efficiently. An organization creates a series of questions, called a script, designed to elicit specific responses
from a caller. One question with its response constitutes a Voice Query, and a complete set of questions is a
VoiceForm. The responses generated during a dialogue are collected into one or more messages and delivered to
designated transcription mailboxes. The SVMi-8 manages these messages in the same manner as any other voice
message. Designated recipients of these messages may review, save, and forward them with comments using the
complete range of voicemail features. Because VoiceForm Questionnaire is an integral part of the SVMi-8's' software,
callers engaged in a VoiceForm dialogue may be routed to any and all system resources.
Software Features
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