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Playback Header Prompt Each response recorded by a caller in a VoiceForm session can be prefaced by a playback
header prompt which links the response to the question. This feature helps in transcription of caller responses by
providing reference markers within the caller's total response. With playback headers, when a caller skips a question,
the transcriber does not lose his place within the composite VoiceForm message.
Multiple Response Destinations Caller responses during a VoiceForm session can be routed to multiple mailboxes.
Any part of a caller's response may be distributed among several mailboxes. For example, a VoiceForm session
might be designed to process customer orders. Portions of the caller's responses could be sent to an accounting
mailbox for credit approval while the rest of the responses are routed to a shipping department mailbox to expedite
the order.
Team Transcription SVMi-8 allows simultaneous multiple user access to VoiceForm messages in a Transcription
Mailbox. When multiple access occurs, SVMi-8 assigns the user the next new message so that there is no duplica-
tion of transcription.
Unlimited Questions The maximum number of questions - Voice Queries - possible in a single VoiceForm session
is not bound by architectural constraints. Voice Queries can be linked to form extended VoiceForm transactions.
Software Features
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