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Using Auxiliary Equipment
4-10
Programming
Use the following programming procedures for call reporting:
■ SMDR Record Type (#608) to specify the type of calls that you want to
record for call reporting—either all calls or outgoing calls only.
■ SMDR Top of Page (#609) to notify the system that the printer has been
aligned to the top of a new page.
■ SMDR Output Format (#610) to identify whether a maximum of 15 digits
or 24 digits is printed for dialed numbers on the call report.
Before changing the output format to 24 digits, check the documentation for
your call accounting device to verify that this operation is supported.
■ SMDR Talk Time (#611) to include the Talk field on the call reports. This
field shows the call duration minus the time the greeting was played and
the caller waited for someone to answer the call.
■ Forced Account Code Entry (#307) to identify extensions that are
required to enter an account code prior to making outside calls and Forced
Account Code List (#409) to create a list of valid account codes.
■ Display Language (#303) to specify the language to be used for display
messages. The call report header is printed in the same language as is
specified for extension 10.
■ The System Date (#101) and System Time (#103) must be set correctly to
ensure accurate call reports.
Call Reports
A
call report
is a page of information that begins with a header. The header
includes field names that describe the information in each
call record.
The call
record is a line of information that includes the fields shown in Figure 4-5.
Each page includes 59 records. The report has the following fields:
■
Call Type.
“C” indicates outgoing calls; “ I ” indicates incoming calls.
(SMDR Record Type (#608) defines whether incoming calls are reported.)
Figure 4-5. Sample Call Report
DATE
C 04/26/97 11:11 1028812015558014 00:01:40 08 18
C 04/26/97 11:34 1023319085556036 00:04:28 02 32 1725
I 04/26/97 13:35 IN 00:02:12 01 10
I 04/26/97 13:38 9085559111 00:01:22 12 15
TIME NUMBER DUR. LINE STN. ACCOUNT