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Other Problems with Phones
6-13
■ If an appropriate number of lines are not assigned, you may need to add
more lines.
■ If an appropriate number of lines are assigned, go to Possible Cause 6.
Possible Cause 6:
One or more local phone company lines in the pool are faulty.
What to do:
At extension 10, try to access each individual line assigned to the
pool.
■ If the lines accessed from individual line buttons on extension 10 are still
faulty, refer to Possible Cause 7 in “Other Problems with Phones: Trouble
Making Outside Calls.”
■ If the problem remains, call the hotline (see page 6-1).
Calls Are Answered Automatically
A call rings once, then disappears as if it were answered.
Possible Cause 1:
Automatic System Answer or Direct Extension Dial is turned
on.
What to do:
Check to see if Automatic System Answer or Direct Extension Dial is
turned on.
■ If Automatic System Answer or Direct Extension Dial is turned on, turn it off
by pressing the programmed button at extension 10.
■ If Automatic System Answer or Direct Extension Dial is not turned on, go to
Possible Cause 2.
Possible Cause
2: An auxiliary device answers when it should not (this could
occur with a fax machine, voice messaging system, answering machine, or
modem).
What to do:
Be sure the device is set to answer correctly. If the device answers
before it should, adjust it to answer on a later ring. If the device should not answer
calls at all, turn off its auto-answer feature. Refer to the device’s user manual.
■ For every auxiliary device connected to your system,
either
set the device
itself to answer on a later ring (when the Line Ringing for the device’s
extension is set to Immediate Ring)
or
set the extension’s Line Ringing to
Delayed Ring. For a voice messaging system, check all of the settings
associated with it. Refer to the documentation package with your voice mail
system for complete details on installing, programming, and using your
system. Refer to the documentation with your voice messaging system for
complete details. If the auxiliary device no longer answers calls
automatically, the problem is solved.
■ If the problem remains, call the hotline (see page 6-1).