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Feature Reference
5-64
name, you can program Caller ID Name Display onto a button with lights.
This allows users to toggle between the Name and Number for an incoming
call.
■ Caller ID information does not display for extensions active on Conference
Calls.
■ If users receive a call routed to their extension by Direct Extension Dial, a
voice messaging system, or automated attendant, the Caller ID information
is passed to their extension when they answer the call.
■ If users Transfer a call, the Caller ID information is passed to the
destination extension.
■ If users send calls for Call Coverage, the Caller ID information is not
passed to the covering extension. “Coverage Call for XX” appears instead
so the user at the covering extension can identify the person for whom the
call was originally intended.
■ A user at a covering extension who has a system display phone and who is
busy on a call can use Caller ID Inspect to view the number of the
extension from which a Call Coverage call is being sent. If users are not
active on a call and multiple coverage calls are ringing, they can press line,
pool, and intercom buttons to view the number of the extension from which
each coverage call is being sent; however, if they pick up the handset they
will join or answer the call indicated on the display.
■ Caller ID information is displayed if you Join a call; however, you cannot
join a call at any extension that has Privacy activated.
■ Caller ID information is displayed if users pick up calls with Direct Line
Pickup—Active Line, Call Pickup, or Group Pickup, but the restrictions
stated previously apply.
■ For incoming calls, Caller ID information displays only when a call is
audibly alerting at an extension. This means that extensions with Do Not
Disturb activated or extensions that have lines with Line Ringing set to No
Ring do not receive Caller ID information. However, Caller ID information is
displayed once the call is answered or if the line is preselected.
■ Caller ID Type (#122) can be set to either USA or Singapore. For proper
operation in the United States, leave the default setting, USA.
■ Users can view Caller ID information for unanswered central office calls on
predesignated lines and unanswered directed calls using the Caller ID Call
Logging and Dialing (F23) feature. Users can also program this feature to
log
answered
calls using the Caller ID Log Answered Calls (#317)
programming procedure.
■ Caller ID Log Answered Calls can be used while using Call Screening
(F24).
Considerations
■ Subscriptions to Caller ID service are on a per-line basis.