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Page 208 Frequently Asked Questions
When I tap the
HotSync button on
the cradle, nothing
happens on Palm
Desktop software
and my organizer
times out.
■
Perform a Local HotSync operation
before you try to synchronize remotely
via modem. Check Palm Desktop
software HotSync Setup options to
confirm that you have the correct
settings for local HotSync operations.
■
If you are experiencing intermittent
success, try a lower speed setting on the
Local tab in the Setup dialog box in the
HotSync Manager.
■
Close and restart HotSync Manager on
your computer.
■
Verify there are no COM port conflicts
on your computer:
1. From the Start menu, choose Set-
tings, and then choose Control Panel.
2. Double-click System.
3. Click the Device Manager tab.
4. Double-click Ports.
5. Check each accessory is using a dif-
ferent port.
■
Make a copy of your Palm folder.
Uninstall, then reinstall Palm Desktop
software.
■
Turn on your organizer and tap the
Applications icon. Tap the HotSync
icon, then tap Local.
When I perform a
HotSync operation,
my information does
not transfer to Palm
Desktop software.
■
If you have performed a HotSync
operation successfully, but you cannot
find the data from your organizer on
Palm Desktop software, check to see
you have the correct user name selected
for viewing data.
■
Click the HotSync Manager and choose
Custom. Check that all conduits are set
to synchronize files.