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Page 214 Troubleshooting Tips
Operating problems
Tapping and keyboard problems
Problem Solution
My communicator won’t
turn on.
Try each of these in turn:
■ Adjust the contrast settings.
■ Make sure the battery is fully charged.
■ Perform a soft reset. See page 210 for details.
■ If your communicator still does not operate, try a hard
reset. See page 211 for details.
My communicator keeps
turning itself off.
Your communicator is designed to turn itself off after a period
of inactivity. This period can be set at one, two, or three
minutes. Check the Auto-off setting. See page 177 for details.
My communicator is not
making any sounds.
■ Check the ringer switch setting on top of your
communicator. The setting turns off all sounds on your
communicator.
■ Check the System Sound setting. See page 177 for
details.
My communicator has frozen. This is most commonly attributed to conflicts with third-party
software. Try each of these in turn:
■ Perform a soft reset. See page 210 for details.
■ Delete any application you recently installed. See page 42
for details.
■ Perform a warm reset. See page 211 for details.
■ Perform a hard reset. See page 211 for details.
I don’t see anything on my
communicator’s screen.
■ Adjust the contrast settings.
■ Charge the battery.
■ Perform a soft reset.
Problem Solution
When I tap the buttons or
screen icons, it activates the
wrong feature.
Calibrate the screen. See page 176 for details.
When I press Menu ,
nothing happens.
Not all applications or screens have menus. Try changing to a
different application.