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Chapter 4 Making calls 41
i2004 Internet Telephone User Guide
[Standard—Nortel Networks Confidential]
Receiving a second call
If you are on an active call and someone else tries to call you on the same line, the
the i2004 Internet Telephone will alert you with an audible beep and the ringing
call information will appear on the display. For example:
1 While mjane and jdoe are talking, jdoe receives an incoming call from csmith.
2 An audible beep alerts jdoe of the incoming call from csmith.
3 The information about the call with mjane no longer appears on the screen.
4 The caller ID for csmith displays and a ringing icon appears next to csmith.
5 The softkeys along the bottom of the screen also change. The softkeys apply
to csmith’s call.
6 jdoe can use the softkeys to Answer, Rdirct, Decline, or Ignore the call from
csmith while continuing to talk to mjane.
Answering a second call
When answering a second call
1 To answer the incoming call with csmith, jdoe presses the line button next to
jdoe’s name, or presses the Answer softkey, while csmith’s caller ID
information is highlighted.
2 The first call (between mjane and jdoe) is placed on hold.
3 The new call between csmith and jdoe becomes active.
4 When the second call is answered, the display changes to reflect these new
states. The phone icons on the screen indicate the state of the calls. The
softkeys change and apply to the highlighted call, which is now csmith.