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60 Transferring calls
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
While on a conference call, you can remove yourself from the conference and
connect the other two callers using the Transfer feature. However, if both of the
other people are from outside the system, at least one of the outside callers must
have called you and both of the outside calls must be on disconnect supervision
lines.
Note: Transfer via Hold on DID lines is not supported. Once a call is answered the
line appearances on all other sets are free immediately to take other calls.
This allows a greater number of calls to be received. Use the Call Park
feature to transfer a call.
In certain situations, you may experience lower volume levels when transferring an
external call to an external person, or when transferring two external callers from a
conference call.
Canceling a transfer
You can reconnect to the person you are trying to transfer at any time before the
transfer is complete.
1. Press
ƒ£‡‚
or
CANCL.
2. If you are not reconnected to your original call, press
®
and then press the
line key of the original call, which is now on hold.
Displays
You are talking to the person you want to transfer the call
to. Press
RETRY
if you decide to transfer the call to
someone else. Press
®
or
JOIN
to transfer the call.
The person to whom you tried to transfer a call did not
answer. Press
CALLBACK
or the flashing line button to
reconnect to the call. On the M7100 telephone, lift the
receiver.
The person to whom you tried to transfer a call has Do Not
Disturb active on their telephone. Press
JOIN
to transfer the
call anyway. Press
RETRY
to transfer the call to someone
else. Press
CANCL
or the flashing line button to reconnect
to the call (on the M7100 telephone, press
ƒ£‡‚
).
You entered an invalid internal number. Press
RETRY
and
enter the number again.
The external caller you were transferring hung up before
the transfer was complete.
Press
JOIN
to transfer the call on line 061 to telephone 221.
Press
RETRY
if, after talking to the person at extension 221,
you decide to transfer the call to someone else.
The telephone to which you are trying to transfer a call is
out of service.
221>222
CANCL RETRY JOIN
221 no reply
CALLBACK
Do not disturb
CANCL RETRY JOIN
Invalid number
CANCL RETRY
Line061 hung up
Line061>221
CANCL RETRY JOIN
Not in service
CANCL RETRY