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P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Handling many calls at once
Using Hold
You can temporarily suspend a call by pressing
˙
.
When a call is on hold, its indicator flashes on all telephones that have access to the
line. The call can be retrieved from any of these telephones.
On the M7100 telephone,
˙
alternates between two lines; one active, one on
hold. The M7100 telephone cannot retrieve a call placed on hold by another
telephone.
Retrieving a held call
You can connect to a call on hold by pressing the flashing line button of the held
call.
Holding automatically
If your line has been programmed with full autohold, you can switch from one call
to another and have your calls put on hold automatically.
Press the line button of the second caller. Your current caller is put on hold
automatically.
Listening on hold
If you have been put on hold, you can hang up the receiver while you wait for the
other person to return.
1. Press
˙
.
2. Hang up the receiver.
3. Press the line button of the call. You may hear indications from the far end
that you are on hold (for example, tones or music).
Tip
Answered Hunt Group calls can be placed on hold at the answering Enterprise
Edge set. For more information on Hunt Groups see Programming Hunt
Groups on page 101.
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