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36 Answering calls
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Trunk Answer
ƒ°‚‚
The Trunk Answer feature allows you to answer a ringing call anywhere in the
system from any telephone in the system. The line you are answering does not have
to appear or ring at the telephone you are using.
Trunk Answer works only with calls that are ringing on lines for which a Ringing
Service schedule is active and if Trunk Answer is enabled by your installer or
customer service representative.
Answering a call using Trunk Answer
Press
ƒ°‚‚
.
Displays
Answer buttons
You can use an Answer button to monitor calls on another person’s telephone. All
calls to the monitored Enterprise Edge telephone appear on the Answer button.
Answer buttons are useful for attendants who monitor incoming calls for one or
several other people. For example, a secretary may have appearances for three
different bosses on her answer buttons. Once a call for boss A is answered by the
secretary, the appearance stops at that boss’ set. This allows for another
(simultaneous) call to come in on the same line. The same is true for boss B and
boss C. When incoming call traffic becomes high, the calls can then be routed to a
Hunt Group to optimize call handling. For more information on Hunt Groups see
Programming Hunt Groups on page 101.
The Answer button setting in Feature settings programming allows you to
determine what types of calls alert at the telephone. Your choices are: Basic,
Enhanced and Extended.
See the Enterprise Edge Programming Operations Guide for more information on
programming Answer buttons.
M7100 telephones cannot be assigned Answer buttons to monitor other sets, but
they can be monitored.
Tip
If there is more than one incoming call on lines in a Ringing Service, the
Trunk Answer feature picks up the external call that has been ringing the
longest.
You have tried to pick up a call on someone
else’s private line.
The call that is ringing is on a line that is not
in a Ringing Service.
Line denied
Pickup denied