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34 Answering calls
Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 01
Changing which information is shown first about a call
Depending on the services you subscribe to, Call Display information may contain
up to three parts: the name of the caller, the number of the caller, and the name of
the line in your Enterprise Edge system that the call is on. For each telephone, you
can determine which information is displayed first.
You need to start a Unified Manager session to program this feature. See Getting
Started on page 13 for more information.
1. Select Terminals & Sets.
2. Select a DN number.
3. Select Telco features.
4. Choose a First Display setting: Name, Number, or Line.
You may see
Unknown name
or
Unknown number
on the display if the information is not
available from your telephone company. You may see
Private name
or
Private number
on the display if the caller blocks that information.
Picking up a call ringing at another telephone
You can pick up a call ringing at another telephone by using Directed Pickup or
Group Pickup.
Answering any ringing telephone using Directed Pickup
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You can answer any telephone that is ringing in your Enterprise Edge system.
1. Press
ƒ‡fl
.
2. Enter the internal number of the ringing telephone.
Call Pickup cannot be used to answer private lines.
To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for
example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, the
call cannot be answered using Directed Pickup. It must be answered normally at a
telephone that has a flashing indicator for the call, or by using Trunk Answer. You
can answer a call that is ringing because someone has transferred the call to a
telephone and the call is ringing on an intercom button.
Tip
Directed pickup can retrieve calls that are ringing on an Answer DN. While
you may enter the internal number of the telephone you hear ringing, it may be
calls from another telephone you are answering.