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Answering calls 35
P0908510 Issue 01 Enterprise Edge Feature Programming Telephone Guide
Answering any ringing telephone using Group Pickup
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Your Enterprise Edge system can be divided into nine pickup groups. If you are a
member of a pickup group, you can pick up a call that is ringing at any telephone in
your pickup group.
Press
ƒ‡fi
.
Group Pickup cannot be used to retrieve a camped call.
If there is more than one incoming call at a telephone in a pickup group, a call
ringing on an external line is answered first followed by calls on the prime line and,
finally, calls on internal lines.
Changing a telephone’s pickup group
Telephones can be put into and taken out of pickup groups.
You need to start a Unified Manager session to program this feature. See Getting
Started on page 13 for more information.
1. Select Terminals & Sets.
2. Select a DN number.
3. Double-click Capabilities.
4. Choose a Pickup Group setting: 1, 2, 3, 4, 5, 6, 7, 8, 9, or None.
Displays
Tip
A Hunt Group call ringing at an Enterprise Edge set DN that is also a member
of a call pickup group can be picked up by any Enterprise Edge set in that call
pickup group. For more information on Hunt Groups see Programming Hunt
Groups on page 101.
You are already connected to the telephone that made the
call you are trying to pick up. This can happen if you are on
a call to a co-worker, your co-worker dials the number of a
telephone in your pickup group, and you attempt to pick up
that call.
There is no call that you can pick up or the call that was
ringing has already been answered.
You have tried to pick up a call on someone else’s private
line.
Enter the internal number of the telephone that is ringing.
(You may use an internal autodial button to do this.)
If you decide not to answer a ringing call after you have
activated Directed Pickup, press
ƒ
.
Already joined
Pickup denied
Pickup: