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Issue 1 NEC America, Inc.
ii Table of Contents
3.3.7 Groups (Press 0) ....................... 1-6
Chapter 2 Planning Your System
Section 1 How The System Handles Calls...................... 2-1
1.1 What Does the Automated Attendant
Do? ........................................................ 2-1
1.1.1 Callers Route Themselves ......... 2-2
1.1.2 Fax Routing, Detection, And
Notification .................................. 2-2
1.1.3 Call Routing Keys Give Quick
Access ........................................ 2-3
1.1.4 Operator Assistance Is Always
Available ..................................... 2-3
1.2 Deciding How to Use the Automated
Attendant ................................................ 2-3
1.2.1 No Automated Attendant ........... 2-3
1.2.2 Private Attendant ....................... 2-4
1.2.3 Secondary Attendant ................. 2-4
1.2.4 Primary Attendant ...................... 2-4
Section 2 Planning Your Opening Greeting .................... 2-4
2.1 Opening Greeting And System
Schedule ................................................ 2-5
2.1.1 Day Greeting ............................. 2-5
2.1.2 Night Greeting ........................... 2-6
2.1.3 Holiday Greeting ........................ 2-6
2.2 System Directory ................................... 2-6
2.3 Determining the System Schedule ........ 2-7