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InfoSet 408 System Manager’s Guide 2 - 5
Issue 1 NEC America, Inc
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Note:
Record a new holiday greeting before each holiday.
For best results, your greeting should convey all the necessary
information in the least amount of time. You need to include:
Your organization’s name
How to reach an extension with a touchtone telephone
How to reach the operator
How to send a fax
How to reach the system directory
An alternative method for callers who want general information or
who do not have a touchtone telephone
Explaining all of your information clearly in the opening greeting requires
careful wording. “The opening greeting and the system schedule” later in
this chapter suggests effective wording for day, night, and holiday
greetings.
Note:
Later you can incorporate instructions for using call routing keys
into your opening greeting as well. For now, just make sure that
your opening greeting gives the basic information needed to
direct callers. After you have planned and set up your call
routing keys, be sure to rerecord your opening greeting.
2.1 Opening Greeting And System Schedule
InfoSet 408 Voice Mail answers a call with one of three
opening greetings, depending on the time of day and your
system schedule.
2.1.1 Day Greeting
Write and practice your greeting before recording it.