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Issue 1 NEC America, Inc.
2 - 4 InfoSet 408 System Manager’s Guide
1.2.2 Private Attendant
The voice mail system is reserved for subscribers
only. This makes the voice messaging system
available from outside the office to subscribers and to
selected clients, but external callers cannot reach a
voice mailbox unless the operator transfers them to it.
1.2.3 Secondary Attendant
Your operator answers most incoming calls. Overflow
calls are routed to the automated attendant when the
operator is busy or unavailable (if this option is
supported by your telephone system). InfoSet 408
Voice Mail also answers calls dialed directly to the
secondary telephone number.
The point at which calls overflow to InfoSet 408 Voice
Mail depends on the number of external lines
connected to your telephone system and the number
of calls you receive. Your technician can help you
choose the appropriate secondary line for the voice
messaging system.
1.2.4 Primary Attendant
Your main telephone lines are routed directly to the
voice messaging system. The system answers most
of your incoming calls. Your operator helps only those
callers who need personal assistance and takes
overflow calls when all InfoSet 408 Voice Mail ports
are busy.
S
ECTION
2 P
LANNING
Y
OUR
O
PENING
G
REETING
The opening greeting plays to a caller when the voice messaging system
answers a call. During the opening greeting, callers can enter extension
numbers, access the system directory, or hold for assistance. So, you
must plan your opening greeting to tell callers the options that are
available to them.
Plan an opening greeting for business hours (day greeting) as well as
one for after business hours (night greeting).