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Planning Your System 2 - 1
Planning Your System
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As part of the voice messaging system setup, you must decide whether
and how you want to use the system’s automated attendant to answer
incoming calls. This determines how calls are distributed between the
voice messaging system and the operator.
You may prefer to have the operator continue handling all incoming calls
and use InfoSet 408 Voice Mail primarily for its voice mail features. Or
you may want to use its automated attendant, which helps the operator
answer incoming calls and transfer calls to extensions.
1.1 What Does the Automated Attendant Do?
The automated attendant acts as a receptionist, answering
and routing incoming calls automatically. Callers hear an
opening greeting for your organization that gives them
instructions and options. For example:
“Hello. Thank you for calling Omni Corporation. If you are
calling from a touchtone telephone, you may enter the
extension at any time. For Sales, press 1. For product
information, press 2. To send a fax, press 3. For a directory of
extensions, enter 800. Otherwise, please stay on the line and
an operator will be right with you.”
Several features of InfoSet 408 Voice Mail can assist you in
handling incoming calls to meet your organization’s needs.