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Expanding Your System With Call Routing 6 - 1
Expanding Your System
With Call Routing
S
ECTION
1 O
FFERING
C
ALL
R
OUTING
With call routing, callers can press a single touchtone key during a
greeting to:
Transfer to an extension.
Hear an audio message.
Choose from a submenu of options.
You can assign and activate call-routing keys by following the system
manager’s conversation. The opening greeting acts as a main menu,
telling callers what action each call-routing key provides. The following
example is typical of how organizations use the opening greeting to tell
callers about call routing.
1.1 Why Use Call Routing?
Call routing lets you customize your InfoSet voice messaging
system to meet the specific needs of your organization. Some
of the ways you might use call routing include:
Opening
Greeting:
“Hello. Thank you for calling the Omni Company. If you are calling from
a touchtone phone, you may dial an extension at any time.
To place an order, press
1
; for directions to the Omni Company, press
2
; for a
description of products and services, press
3
.
Otherwise, please stay on the line and an operator will be right with you.”