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Issue 1 NEC America, Inc.
2 - 2 InfoSet 408 System Manager’s Guide
1.1.1 Callers Route Themselves
Through the automated attendant, external callers
can reach a person directly by dialing the extension
number. Using the directory assistance feature, a
caller who does not know the extension number can
spell the subscriber’s last name, and the system
routes the call appropriately. When an extension does
not answer or is busy, the system automatically routes
the caller to the subscriber’s voice mailbox.
Note:
The system directory is automatically set up
during installation. Subscribers enter individual
information while enrolling.
1.1.2 Fax Routing, Detection, And Notification
If the system detects a fax tone when it answers a
call, it transfers the call to your fax machine
automatically. Callers can also dial the fax extension
during the opening greeting, and, once connected to
the fax extension, send a fax manually. This
eliminates the need for a separate fax telephone
number and dedicated outside line. The system can
even prompt fax callers to add a brief voice mail
message to describe their fax and tell the operator
who it is for. The operator can then send this message
to the person’s voice mailbox as notification that a fax
is waiting.
Note:
Fax routing from InfoSet 408 Voice Mail requires
that the fax machine be connected to a digital
telephone jack (Electronic Station Port) on the
switch via a digital-to-analog converter (SLT
Adapter or APR-U10 Unit). Because the
separate FAX CO Branch jack on the switch is a
FAX branch and not an extension, InfoSet 408
Voice Mail cannot route faxes to it.