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Chapter 4 — Troubleshooting and Maintaining the CN2G
CN2G Handheld Computer User’s Manual 69
Problems While Configuring Security (continued)
Problem Solution
You receive a message saying, “The
server certificate has expired or your
system date is incorrect” after you
cold boot the CN2G.
The date and time on the CN2G are not saved
through a cold boot. You need to re-enter the date
and time and then save your changes.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
The CN2G does not save WEP key values when you
change the SSID. Re-enter the WEP key value after
you change the SSID and save your changes. You
should now be able to connect to the different access
points.
Problems With Wireless Connectivity
Problem Solution
When you turn on the CN2G after it
was suspended for a while (10-15
minutes or longer), it can no longer
send or receive messages over the
network.
The CN2G may not be recognizing the network
card. Turn off the CN2G, and then turn it on again.
The host may have deactivated or lost your current
terminal emulation session. In a TCP/IP direct
connect network, you need to turn off the “Keep
Alive” message (if possible) from the host so that the
TCP session is maintained while a CN2G is
suspended.
The network connection icon is in the
status bar, but the host computer is not
receiving any data from the CN2G.
In a UDP Plus network, there may be a problem
with the connection between the Intermec
Application Server and the host computer. Check
with your network administrator or see the user’s
manual for the Intermec Application Server.
In a TCP/IP network, there may be a problem with
the connection between the access point and the
host computer. Check with your network
administrator or use your access point user’s manual.