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Chapter 4 — Troubleshooting and Maintaining the CN2G
CN2G Handheld Computer User’s Manual 67
Problems While Operating the CN2G (continued)
Problem Solution
You place the CN2G in the
communications dock, and the
Battery light turns on and is
orange.
• The temperature may not be within the charging
range. Make sure that the temperature is from 0°C to
45°C (32°F to 113°F).
• The battery may be damaged. Replace the battery.
The CN2G appears to be locked
up and you cannot enter data.
Try these possible solutions in order:
• Wait at least 10 seconds and try again. If the CN2G is
still connecting to the Intermec Application Server or
the host, it ignores any input from the keypad or
scanner.
• Press and hold the Power key for approximately 2
seconds, and then release it to turn off the CN2G.
Press the Power key again to turn on the CN2G.
• Perform a warm boot on the CN2G. For help, see
“Warm Booting the CN2G” on page 73.
• Perform a cold boot on the CN2G. For help, see
“Cold Booting the CN2G” on page 74.
• Try reloading the firmware. For help, see “Upgrading
Your CN2G” on page 59.
• If the CN2G will not boot or reset, contact your local
Intermec service representative for help.
Problems While Configuring Security
Problem Solution
The CN2G indicates that it is
authenticated, but it does not
communicate with the host.
Make sure that the CN2G IP address, host IP
address, subnet mask, and default router are properly
configured for your network.